Rsm3 values the privacy of every member. This policy clearly explains how we collect, use, store, and protect your personal information in accordance with applicable data protection laws in Malaysia.
Scope of This Privacy Policy
Our Privacy Commitment
We built the rsm3 platform with privacy as a top priority — not merely to meet legal requirements, but because we genuinely care about the security of your information.
All personal data transmitted between your device and rsm3 servers is protected by 256-bit SSL encryption. This means your information cannot be intercepted or read by any third party while in transit.
Your personal data is stored on secure servers protected by multi-layered access control systems. Only authorised rsm3 staff have access to member personal information.
Rsm3 has never and will never sell, rent, or trade members' personal information to third parties for marketing purposes. Your data belongs to you, and we respect that privacy fully.
Rsm3's identity verification (KYC) process is conducted through secure, controlled channels. Uploaded documents are processed with full confidentiality and stored in accordance with strict data retention policies.
You have full control over your personal data through your rsm3 account settings. Update your information, manage communication preferences, or request data deletion — all from within our platform.
You may unsubscribe from any rsm3 marketing communications at any time. Every promotional email we send includes an easily accessible unsubscribe link.
Important Note: By using the rsm3 platform, you agree to the terms of this Privacy Policy. Please read this document carefully as it explains your rights and how we handle your personal information. If you do not agree, please discontinue use of the rsm3 platform.
Rsm3 collects your personal information through various means throughout your use of our platform. This collection is necessary to enable us to deliver high-quality services, ensure platform security, and comply with applicable legal requirements.
Information You Provide Directly:
Automatically Collected Information:
Why Is This Necessary? The information we collect enables rsm3 to verify your identity, process financial transactions securely, detect fraudulent activity, and deliver a better, more personalized gaming experience for you.
We may also receive information about you from trusted third parties, such as third-party identity verification service providers or our business partners, where you have interacted with them in connection with your use of the rsm3 platform.
Rsm3 uses collected personal information for specific, lawful, and transparent purposes. We do not use your data for any purpose not stated in this policy without first obtaining your consent.
| Purpose of Use | Types of Data Used | Requirements |
|---|---|---|
| Account Registration & Verification | Name, email, phone number, date of birth | Required |
| Financial Transaction Processing | Bank/e-wallet details, transaction history | Required |
| Identity Verification (KYC) | Identity documents, facial photo, address | Required |
| Customer Support Communications | Email, phone number, account history | Required |
| Fraud Detection & Security | IP address, device data, activity history | Required |
| Product & Platform Improvement | Anonymous usage data, error reports | Options |
| Marketing & Promotional Communications | Email, phone number (with consent) | Options |
Rsm3 also uses collected information to fulfil our legal obligations, including reporting to relevant authorities where required by anti-money laundering (AML) laws and other applicable legislation.
Rsm3 processes your personal information on valid legal grounds in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations. The legal bases we rely on are as follows:
Rsm3 does not sell or rent your personal information to any third party. However, in certain circumstances, we may share your information with the following parties for limited and specific purposes:
rsm3 Guarantee: In all data-sharing instances, we ensure that parties receiving your information are bound by confidentiality obligations equal to or stricter than those we adhere to. We never share your data for third-party marketing purposes.
The security of your personal information is rsm3's highest priority. We continuously invest in the latest security infrastructure to ensure your data is always protected against cyber threats and unauthorized access.
Security measures implemented by rsm3 include:
Although rsm3 takes all reasonable steps to protect your data, no system is 100% immune to cyber threats. You also play an important role — please ensure your account password is strong, unique, and never shared with anyone.
In the event of any data breach involving your personal information, rsm3 will notify you within the timeframe stipulated by applicable law and will take immediate action to limit the impact of the breach.
Rsm3 uses cookies and similar tracking technologies to enhance the user experience, analyse platform usage, and deliver more relevant content to you. The types of cookies we use are as follows:
You can control and manage cookie settings through your browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the rsm3 platform.
In the course of operating the rsm3 platform, your personal information may be transferred to, or processed in, countries outside Malaysia. Such data transfers occur when we engage cloud infrastructure providers or game providers whose servers are located outside Malaysia.
Rsm3 ensures that all international data transfers are carried out with adequate safeguards, including:
Rsm3 retains your personal information for as long as necessary to fulfil the purposes set out in this privacy policy, or as required by applicable law.
When the retention period expires and there is no legal requirement to retain the data further, rsm3 will securely delete or anonymise your data using industry-approved methods.
As an rsm3 member whose data we process, you hold the following rights under Malaysian data protection law:
You have the right to request a copy of the personal information we hold about you at any time.
You may request the correction of any inaccurate or incomplete personal information.
Under certain circumstances, you may request that your personal data be deleted from our systems.
You have the right to request that we restrict the processing of your data in certain circumstances provided by law.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
You may object to the processing of your data for direct marketing purposes or on the basis of our legitimate interests.
To exercise any of the above rights, please contact the rsm3 data protection team by email at [email protected]. We will process your request within 30 days of receipt. Requests may take longer in complex cases, and we will notify you if this is the case.
The rsm3 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, process, or store personal information from anyone under the age of 18.
If we find that we have collected information from a minor without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who become aware that their child has registered on rsm3 without authorisation are encouraged to contact us immediately.
Rsm3 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or developments in the services we offer.
When we make significant changes to this policy, we will:
Your continued use of the rsm3 platform after any changes are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or complaints regarding rsm3's Privacy Policy or how we handle your personal data, our data protection team is ready to assist:
We are committed to responding to all privacy-related inquiries within 14 working days. For complex cases, we will keep you updated on the progress of the investigation periodically.
If you are not satisfied with how rsm3 has handled your privacy complaint, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department or the relevant regulatory body in your country.
Frequently Asked Questions
We have compiled answers to the most frequently asked questions by rsm3 members regarding privacy and data protection.
Join rsm3 Today
Rsm3 puts your privacy and security first in every aspect of our platform. Register now and enjoy a safe, trusted, and exciting online casino experience alongside hundreds of thousands of Malaysian players.
Why Trust rsm3?
Licensed & Regulated Platform
Operating under a valid and recognised gambling licence.
Independent Security Audit
The rsm3 platform is regularly audited by independent security experts.
Trusted by 100,000+ Players
Hundreds of thousands of Malaysian players have trusted rsm3 since 2020.
Malaysia PDPA Compliance
Fully compliant with the Personal Data Protection Act 2010.